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FAQs

HOW AND WHERE ARE FLOUR PATISSERIE CUPCAKES AND CAKES MADE? 

All orders are baked and decorated fresh and to order at our bakery in the Central market in St Helier. We use only the very best ingredients available, including free rage local Potage farm eggs, Jersey Milk and Butter, Callebaut chocolate and cocoa, all-natural fruits, spices and other flavourings, including organic Madagascan vanilla. We do not operate a production line or use industrial machinery; all our cupcakes are freshly baked each day in small batches and iced one order at a time. It takes longer but they taste better.

 

HOW LONG WILL MY CAKES STAY FRESH FOR?

All our products are made without artificial preservatives and we always recommend eating them on the day to enjoy them at their best. Depending on your needs you may want to get your cakes a day before you plan to serve them, and that's fine too - just store in their boxes at room temperature, or in the fridge if the weather is very warm.

When storing cake in the fridge always allow it to come to room temperature before serving - please note that for large cakes this can take several hours. In the (unlikely) event you find that you have cupcakes left over they’ll stay fresh for a day or so in their box, or an additional day in an airtight container. It is possible to freeze our cakes but we recommend storing them in an airtight container in your freezer between -18 and -22 degrees Celsius for no longer than 1 month. They are best defrosted in the fridge overnight.

 

WHAT SIZE ARE YOUR CUPCAKES?

Our Big Cupcakes are standard cupcake size, about 2.5" diameter and our mini cupcakes are 1.5" in diameter. Big Cupcakes give about 4-5 bites and minis are bite-sized.

 

WHAT SIZE ARE YOUR CAKES?

Our Cakes are available in 4", 6”, 8”, 10” & 12" diameter and are approx 6”-7" high depending on flavour and decoration. A 4" cake provides 4-6 generous servings; 6” cakes serve 12-14, 8” cakes serve 22-24, 10” 34-36 and 12" 48-50.

 

DO YOU MAKE GLUTEN FREE AND VEGAN CUPCAKES?

Yes - we feature both Vegan and Gluten Free flavours every day in our Central market shop, and we have a selection available to order. We also currently offer a small range of cupcakes and cakes that are both gluten free and vegan.

 

HOW/WHERE DO YOU DELIVER?

All our cakes and cupcakes need to be hand delivered as they are freshly baked and fragile. We offer a door to door delivery service all over Jersey. It is also possible to collect our cakes and cupcakes from our shop in St. Helier. We will advise you no how best to travel with and store baked goods.

 

HOW FAR AHEAD SHOULD I ORDER?

We recommend ordering Cupcakes a minimum of two days in advance and Cakes  three days in advance, but we do get very busy so it’s worth allowing more time if you can. This is especially true for very large orders and orders involving lots of bespoke decoration. For weddings and other large orders it is advisable to give us as much notice as possible. Larger cakes, especially bespoke cakes, require more notice and we recommend giving at least two weeks’ notice or more if possible.

We will always try to accommodate last-minute orders whenever we can; if you have a cake or cupcake emergency and need an urgent order please call us on 01534 877501 and we'll do our very best to help.

 

WHAT IF I NEED TO AMEND OR CANCEL MY ORDER?

If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. We will always be as accommodating as we can if you need to change or postpone an order but please bear in mind that we may have had to turn away other customers to fulfil your booking for a particular date so changes are not always possible. Please note that we do not offer refunds on any of our baked goods unless they are damaged by us or if you received an incorrect item. For a full run-down on our terms and conditions please see below.

 

Terms & Conditions

By ordering from FLOUR PATISSERIE LIMITED you agree to the following Terms & Conditions.

 

Payment is needed to confirm online and telephone orders and until payment is received your order cannot be guaranteed. For orders booked via an invoice pro forma payment is strongly recommended, and we reserve the right to cancel any order still awaiting payment two working days prior to the delivery/collection date.

 

Deliveries are made by hand on the date specified in your order. All deliveries are undertaken by Flour Patisserie Limited. Please ensure someone is available at the delivery address on the day of your order; if there is no-one on hand to receive the cupcakes we will do our very best to leave them in a safe place (with a neighbour, receptionist, caretaker etc.) If there is no safe place to leave the cupcakes they will be returned to our shop. Re delivery can be arranged within 24 hours but an extra delivery fee will be charged. If no contact is made within 24 hours your order will be disposed of. If you would like us to deliver to your place of work or somewhere with a mailroom/courier point we are happy to do so but please note that Flour Patisserie Limited cannot accept any liability for the treatment of your order or mishandling once a delivery has been made.  All our drivers are instructed in the correct handling of the cakes and will always pass this information on to all recipients but once the cakes are delivered we cannot accept liability for the subsequent handling of your cakes.

 

If someone else will be collecting cakes from us on your behalf they must be briefed on what exactly has been ordered as all of our cakes are approved on coillection/delivery as once cakes have left our bakery we can not be held liable for any damage that occurs in transit or any discrepancies from the order. Any issues should be handled directly with us at the time of collection/delivery whereby we will always make our best efforts to alter any design discrepancies.

 

All our cakes and cupcakes are baked to order and we do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your cakes upon arrival you must contact us within 24 hours of receipt. Flour Patisserie Limited will not accept liability for any complaints made after this time.

 

We reserve the right to use photographs of orders we prepare on our website, blog, Instagram and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering.

 

If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. Cancellations made more than 72 hours can be credited to another order which must be placed at the time of cancellation and must be rebooked on a date within 1 year of cancellation. We are unable to offer cancellation or postpone your order if we are not notified more than 72 hours prior to collection / delivery.